SUCCESS STORY

The DVLA manages one of the largest corporate production print functions in the UK. When its existing solution reached end of life, Ricoh was awarded a contract to support processing and production in excess of 100 million documents per year.

DVLA

Challenge

Support production of 100 million print items per year
Maintain a fast, efficient service to customers
Replace old, end of life print equipment

Solution

RICOH ProcessDirector™ automated workflow
2 x RICOH Pro™ VC60000s
RICOH Supervisor™

Benefits

Processing millions of documents, including driving licences, within 24 hours from receipt of print ready files
Better able to handle complex, multisource data input
Streamlined processes leverage bulk postal discounts
Improves the quality of print output
Helps to meet government-set SLAs
Supports strategy to outsource services to other government departments

RICOH ProcessDirector is really the brains behind our operation and is ideal for the type and volume of work we do at the DVLA. Its flexibility means we can create different applications, manage the large volume and complexity of data we receive, and process transactions quickly. It tracks print jobs through the different print and
processing devices, so we know where every mail item is at any point in the system.

Jonathan Gordon
OSG IT Development Manager, DVLA